Refund Policy
Our commitment to your satisfaction with every purchase.
Last updated: 01 November 2023
Return Eligibility
We offer a 14-day return window. You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.
14-Day Return Window — All returns must be initiated within 14 days of receiving your order. Items must be unused and in original packaging.
How to Start a Return
To start a return, please contact us at contact@goldenblackskincare.com. If your return is accepted, we will send you a prepaid return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages & Defects
Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately so that we can evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalised products
- Personal care goods (beauty products that have been opened)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Exchanges
The quickest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EU Cooling-Off Period
If you are located in the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The same return conditions apply — items must be unworn, unused, with tags, and in original packaging.
Refund Timeline
Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund. If more than 15 business days have passed since your return was approved, please contact us.
Contact Us
For any refund or return questions, please reach out to us at contact@goldenblackskincare.com.